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FAQ – DEFENDEX Protective Clothing
1. General
Who are you?
DEFENDEX is a Thailand-based manufacturer-exporter specializing in flame-retardant protective clothing for professionals in construction, security, oil, and industrial sectors.
Where are you located?
Our factories are in Thailand, with dedicated logistics to the Middle East, Africa, and Europe.
Who are your garments intended for?
Any company concerned with the safety of their teams on construction sites or in environments with thermal or electrical risks.
2. Products & Sizes
What sizes do you offer?
From size S to XXL, with fits adapted for fieldwork. See our size guide.
Are your garments certified?
Yes, our garments comply with EN ISO 11612, EN 1149-5, IEC 61482-2 standards, among others.
Can we get a sample?
Yes, on B2B request with shipping costs covered.
3. Customization & OEM
Can we customize the clothing?
Yes. Embroidered logo, special color, custom cut – our factory can adapt to your needs.
Do you offer white label service?
Yes, we provide manufacturing under your brand.
Do you accept custom orders?
Yes, from a certain volume. Contact us for a personalized quote.
4. Production & Delivery
What are your production lead times?
Production within 7 to 15 working days depending on volume and customizations.
Where do you deliver?
International delivery. Our main markets: Saudi Arabia, Maghreb, French-speaking Africa.
What is the average shipping cost?
Between €2 and €5 per item depending on country and volume. We send an exact quote after order confirmation.
🔧 Products & Certifications
What types of clothing do you offer?
We offer flame-resistant suits, jackets, trousers, multi-risk suits and technical clothing suitable for extreme environments, complying with international safety standards.
👕 Products: jumpsuits, pants, jackets, technical polo shirts.
Are your products certified?
Yes. All our garments are tested and comply with international standards:
- EN ISO 11612: Protection against heat and flames
- EN 1149-5: Antistatic protection
- IEC 61482-2 / NFPA 70E: protection against electric arcs
- NFPA 2112: Industrial Fire Resistance
📄 Certificates can be provided upon request.
Do you offer clothing customization?
- Embroidery or printing of the logo
- Private labeling (OEM)
- Custom colors (minimum quantity required)
What is the minimum order?
📦 The minimum order quantity is 100 pieces per model. Exceptions may be made for samples or initial orders.
Technical characteristics & advantages
- 🔥 Resistance to heat & flames – EN ISO 11612
- ⚡ Arc flash protection – NFPA 70E, IEC 61482-2
- 🛡️ Antistatic fabric – EN 1149-5
- 💪 Sturdy fabric: reinforced seams, secure zip
- 🧼 Washable at 60°C without loss of performance
- 📏 Sizes from S to XXL – size guide available
- 🧵 Customizable according to your needs (logo, colors, packaging)
📦 Production & Delivery
What are your deadlines?
- Samples: 5 to 7 working days
- Production: 10 to 15 working days
- Delivery: 3 to 7 days (express), 20 to 30 days (boat)
What are your payment terms?
💳 Bank transfer, credit card upon request. Payment options available from €500 excluding VAT.
Do you ship internationally?
Yes, we ship to over 40 countries via DHL, FedEx, UPS or ocean shipping.
📦 Personalized logistics service for regular orders.
🤝 B2B Partnerships
Can I resell your products?
Yes. You can become an official DEFENDEX distributor in your country. Exclusivity agreements are possible depending on volume.
Do you offer samples?
Yes. We send refundable samples with your order. Delivery time: 5 to 7 days.
Do you produce under white label?
Yes. We offer neutral or branded labeling, with full customization options.
How to become a DEFENDEX distributor?
📲 Contact us via WhatsApp or our form. We'll offer you distributor access with professional terms.
Can I visit your factory?
Yes. Our production facility in Thailand is accessible to serious partners by appointment.
🧠 Assistance & Guarantees
Do you offer after-sales service?
Yes. We provide personalized follow-up, fast after-sales service, and technical support via WhatsApp or email.
What to do in case of error or defect?
We will cover any product replacement free of charge if an error on our part is proven.
Return policy ?
We only accept returns for manufacturing defects. We do not accept returns for personalized products.
Do you provide technical documents?
- Technical sheets
- Certificates of conformity
- Care instructions
- Test reports
How to contact you?
📧 Email: contact@defendex.us
📱 WhatsApp: +34 671 101 738
🌐 Languages spoken: French, English, Arabic
