You will not be allowed to compare more than 4 products at a time
View compare
FAQ – DEFENDEX Protective Clothing
1. General
Who are you ?
DEFENDEX is a Thailand-based manufacturer and exporter specializing in flame-resistant protective clothing for professionals in construction, security, oil and industry.
Where are you based?
Our factories are located in Thailand, with dedicated logistics to the Middle East, Africa and Europe.
Who are your clothes for?
To all companies concerned about the safety of their teams on construction sites or in thermal or electrical risk environments.
2. Products & Sizes
What sizes do you offer?
From size S to XXL, with cuts adapted to field work. See our size guide.
Are your clothes certified?
Yes, our garments comply with EN ISO 11612, EN 1149-5, IEC 61482-2 standards, among others.
Can we receive a sample?
Yes, on request B2B with shipping costs covered.
3. Customization & OEM
Can clothes be personalized?
Yes. Embroidered logo, special color, custom cut: our factory adapts to your needs.
Do you offer a white label service?
Yes, we offer manufacturing under your brand.
Do you accept custom orders?
Yes, from a certain volume, contact us for a personalized quote.
4. Production & Delivery
What are your manufacturing lead times?
Production within 7 to 15 working days depending on volume and customizations.
Where do you deliver?
International delivery. Our main markets: Arabia, Maghreb, French-speaking Africa.
What is the average delivery cost?
Between €2 and €5 per item depending on country and volume. We will send you a detailed quote.
5. Technical Characteristics & Advantages
What are the technical characteristics of your clothing?
✅ 100% flame retardant cotton fabric – 320 g/m²
✅ Standards: EN ISO 11612, EN 1149-5
✅ Finishes: triple stitching, stand-up collar, fireproof metal zip
✅ Long-lasting comfort – ergonomic fit
✅ Ideal for: industry, construction, fire safety
6. Documents & Standards
Do you offer technical documents?
📄 Technical data sheet, care instructions, export-compliant labeling and certificates provided upon request.
7. Orders & Payment
What payment methods are accepted?
💳 Bank transfer
💳 Payment by card (on request)
💳 Payment in installments from €500 excluding VAT
💳 Customized conditions according to volume
8. After-Sales Service
What to do in case of a problem or order error?
We promptly reship the correct products at no additional cost if the fault is ours.
Do you have a return or replacement policy?
Yes, only for manufacturing defects. No returns for custom-made or personalized items.
9. B2B relationship
Can we resell your products?
Yes. You can become an official DEFENDEX reseller in your country.
Do you offer distributor rates?
Yes, discounts are available for orders of 30 or more. Contact our sales department.
Do you accept territorial exclusivities?
Yes, after validation of a minimum contractual purchase volume.
10. Support & Contact
How to contact you?
📧 Email: contact@defendex.us
📱 WhatsApp: +34 671 101 738
Do you have WhatsApp support?
Yes, support in FR / EN / AR. Fast response guaranteed.
Do you speak several languages?
Yes, our team speaks French, English and Arabic.
GENERAL
Who are you ?
We produce flame-resistant (FR) clothing for high-risk sectors:
• Construction
• Oil & Gas
• Electricity
• Heavy industry
👕 Products: jumpsuits, pants, jackets, technical polo shirts.
Where are you based?
We produce flame-resistant (FR) clothing for high-risk sectors:
• Construction
• Oil & Gas
• Electricity
• Heavy industry
👕 Products: jumpsuits, pants, jackets, technical polo shirts.
Who are your clothes for?
We produce flame-resistant (FR) clothing for high-risk sectors:
• Construction
• Oil & Gas
• Electricity
• Heavy industry
👕 Products: jumpsuits, pants, jackets, technical polo shirts.
🔧 Products and certifications
📦 What types of clothing do you offer?
We produce flame-resistant (FR) clothing for high-risk sectors:
• Construction
• Oil & Gas
• Electricity
• Heavy industry
👕 Products: jumpsuits, pants, jackets, technical polo shirts.
Are your products certified?
Yes. All our garments are tested and comply with international standards:
- EN ISO 11612: Protection against heat and flames
- EN 1149-5: Antistatic protection
- IEC 61482-2 / NFPA 70E: electric arc
- NFPA 2112: Industrial Fire Protection
Certificates can be provided upon request.
Do you offer clothing customization?
Yes. We offer:
- Embroidery or printing of the logo
- Private labeling (OEM)
- Custom Colors (MOQ required)
Contact our team to receive a personalized quote.
What is the minimum order quantity (MOQ)?
The minimum order quantity (MOQ) is 100 units per reference.
Smaller quantities may be accepted for testing or samples.
Technical characteristics & product benefits
🔥 **Heat & flame resistance** — EN ISO 11612 standard
⚡ **Arc Flash Protection** — NFPA 70E, IEC 61482-2
🛡️ **Antistatic fabric** — EN 1149-5 standard
💪 **Sturdy design**: reinforced seams, secure zip, high-density fabric
🧼 **Easy maintenance**: washable at 60°C, without altering the properties
📦 **Available from S to XXL** – See the size guide
🧵 **Customizable**: logo embroidery, colors on request, OEM possible
📦 Production & delivery
What are your production times?
- Samples: 5 to 7 days
- Production: 10 to 15 working days
- Delivery: 3 to 7 days (express), 20 to 30 days (sea)
What are your payment terms?
Nous acceptons le virement bancaire, le paiement par carte (sur demande), et proposons des facilités de paiement à partir de 500 € HT. Des conditions personnalisées peuvent être appliquées selon le volume de commande.
Do you ship internationally?
- Yes.
- We ship to over 40 countries via DHL, FedEx, UPS or ocean carriers depending on volume.
A personalized logistics service is available for regular orders.
📄 Certificates available on request for each model.
🤝 B2B Relationship
Standards & Certifications
All our clothing complies with international standards:
Peut-on revendre vos produits ?
Oui.
Vous pouvez devenir revendeur officiel DEFENDEX dans votre pays.
Des tarifs dégressifs et des accords d’exclusivité territoriale sont possibles selon le volume d’achat.
Do you offer samples before ordering?
Yes. We can send a sample upon request, refundable upon order.
Average time: 5 to 7 days.
Can you produce under white label?
Yes. Neutral labeling or your logo available (MOQ).
Personalized embroidery, label, packaging.
How to become a DEFENDEX distributor?
Contact us via WhatsApp or the online form.
We evaluate each profile and offer distributor access with professional conditions.
Can I visit your production unit?
Yes. Our production facilities in Thailand are open to partners by appointment.
We accept visits for audits or contract signing.
🧠 Assistance & guarantees
Do you offer after-sales service?
Yes.
- Our dedicated team ensures:
- Order tracking
- After-sales service in the event of a product defect
- Technical support via WhatsApp or email
Que faire en cas de problème ou d'erreur de commande ?
En cas d’erreur ou de problème lié à notre responsabilité, nous réexpédions rapidement les produits corrects sans frais supplémentaires.
Notre service après-vente est réactif et engagé.
Avez-vous une politique de retour et de remboursement ?
Oui, uniquement en cas de défaut de fabrication.
Les retours ou remboursements ne sont pas acceptés pour les produits personnalisés ou fabriqués sur mesure.
Do you offer technical documents?
On request, we provide:
- Technical sheets
- Certificates of conformity
- Washing instructions
- Lab Test Reports
Comment vous contacter ?
Vous pouvez nous joindre par email à contact@defendex.us ou directement via WhatsApp au +34 671 101 738.
Notre équipe est disponible en français, anglais et arabe.